Cancellation & Refund Policy

Last updated: November 2026

Cancellation by the customer

• More than 24 hours before pickup: free cancellation, full refund of any amount paid.
• Between 24 hours and 6 hours before pickup: 50% of the fare is retained.
• Less than 6 hours before pickup, or no-show: the full fare is charged.

Cancellation by us

If we have to cancel a confirmed booking, we will tell you as early as possible and refund any payment in full.

Flight delays and changes

If you give us your flight number, we adjust the pickup time for delays at no charge. If your flight is cancelled, contact us and we will rebook or refund the trip.

Service problems

If a trip did not meet the confirmed service, email contact@atlasguardlogistics.com within 7 days with your booking details. Approved refunds are returned to the original payment method, normally within 5 to 10 business days.